Inaccessible Customers

If you’re booking a locksmith, or any kind of tradesman, I suggest that you let them know in advance if there is no parking whatsoever where you live.

It’s no good hoping that they’re magicians or athletes with no heavy kit or that they’re going to abseil in from a hovering helicopter. If a tradesman arrives and finds, for example, that it’s residents-only parking for half-a-mile in all directions, and that the contact number is permanently engaged, then if said tradesman is less than a level-eight saint, they might just turn around and head straight for their stress therapist. And the customer will have waited in for naught.

If, on the other hand, a customer says, “We’ll need to find a day where you can come around after four-thirty because that’s when the parking restrictions end”, or “I’ve a visitors parking permit for you”, everyone is heading for a positive and enriching experience.

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