Monthly Archives: June 2014

“Callout”

What is a “callout charge”? As I see it, it’s a charge that some visiting engineers make prior to even starting to charge for labour or parts. I (and most other locksmiths) don’t do that. If, on the other hand,

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Not The Best Day

Oh dear! Out of five calls, not one turned into a job. There was the booking that got cancelled when the landlord found a spare set of keys. There was the customer collecting quotes who didn’t call back. There was

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