Describing The Problem

I don’t know why but it happens pretty frequently that someone will call up and ask for a lock to be changed. OK, I think, I can swing by on my way to my next booked appointment and pop a new cylinder in. Two happy customers.

But then alarm bells begin to faintly tinkle. Now, I normally ask why the lock needs changing as it might simply be compromized keys that can be fixed by changing less than the whole lock. But when you’re fifteen minutes from leaving for the next job, you might forget.

Anyway, it often transpires that actually the person is locked out or locked in.

Perhaps there is an assumption that there’s a magic way to change out the lock from a locked door – there isn’t. Perhaps people want to make the problem seem easier and quicker; perhaps they hope you’ll be more eager to take on the job, and quickly.

But in common with several other locksmiths I know, I don’t take my bag of expensive picks and bypass tools to non-lockout jobs. It’s heavy and I’m needlessly risking theft of costly and sometime irreplaceable tools. So if you don’t tell the locksmith you’re locked out (or in), you risk their turning up without the means to unlock the door to get to the point where the lock can be replaced.

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One comment on “Describing The Problem
  1. Brian says:

    Sometimes I think there’s too much emphasis put on picking the lock some locksmiths forget there in business which means to make money.
    I am not saying to overcharge or rip off clients but you need to put the clients needs first they just want to be in their property as quick as possible and if snapping the lock is quicker for the client I have no problem with that I don’t need to spend time picking just for my own ego.

    We are in this business to help people but also to make a living would like to hear other locksmiths thoughts.

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